Our consulting hours are extended to accommodate all life styles.
If you need a full check up, cervical screening or if you have multiple or complex problems please request a double (1/2 hour) appointment. We are then able to avoid a crowded waiting room and long waiting times.
Emergencies will always be seen immediately.
Opening Hours – Please be aware that the regular hours listed below may vary due to our current (temporary) GP situation.
- Monday : 8am to 6pm
- Tuesday: 8am to 6pm
- Wednesday: 8am to late
- Thursday: 8am to 6pm
- Friday: 8am to 5pm
- Saturday: 8am to Noon
Dr Tim Simpson consults Mondays through to Thursdays.
His times vary due to operating theatre assisting commitments.
Dr Collette Richards consults Monday afternoon, Wednesday morning and Friday afternoons. Collette’s times may vary due to RAAF commitments. Unfortunately, Dr Collette Richards is not taking on new patients at this time.
All doctors rotate through a roster for Saturday morning cover.
New Patients Unfortunately the practice is unable to take on new patients in the short term.
We welcome new patients to our busy family practice. If you are new to our practice it is important that you let the receptionist know as we need to allocate extra time for your appointment.
As this extra time is allocated for your initial appointment non attendance without due notice will incur a fee.
You can access our new patient registration form HERE please print, complete and email to firstname.lastname@example.org or bring to your initial appointment to help get you in on time.
Pensioner Concession & Health Care Card holders are bulk billed* as are all children under 16 years of age during the week. If seen on Saturday morning these patients are expected to pay at the time of consult.
Private patients are expected to pay on the day of the visit.
We accept credit cards and EFTPOS to facilitate this.
Our Tyro facility permits instant refund from Medicare into your savings or cheque account.
A list of commonly used fees is available at the reception desk.
Please bring your current Medicare Card and concession cards with you each time you visit.
*Please be aware there may be an extra non-rebateable amount to pay if your consultation involves additional treatment or a procedure.
We offer patients a recall service via HotDoc which enables us to remind you of visits for a variety of problems or routine investigations eg cervical screening or cholesterol checks. If you do not wish to be included in this system or if you have a specific recall request, please let the doctor know.
All records in the practice are treated as strictly confidential.
The patient’s written consent will be required for transfer of information.
A separate privacy information pamphlet is available at reception.
All instruments used in the clinic are either disposable or cleaned and sterilised according to the RACGP guidelines. Only disposable needles and syringes are used.
The doctors will always accept calls if they are not with a patient.
During consultations staff will take a message for the doctor to return your call.
Calls from other health care providers will always be put straight through.
Prescriptions and Referrals
Our doctors are serious about patient care and safety.
There is an increasing concern about medication interaction and medico legal issues, therefore the doctors will not issue repeat prescriptions and referrals without an associated consultation. Please discuss all your medications with your doctor and ensure that you have enough prescriptions to see you through to your next visit. Brief repeat prescription only visits may be bulk billed at the doctor’s discretion.